Privacy Policy

Effective Date: January 5, 2025

At Egbami, a part of Egbami Group Limited (“we,” “us,” or “our”), we respect your privacy and are committed to protecting it through this Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website and mobile application.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

• Name, email address, phone number, and delivery address.
• Payment information (processed securely via third-party payment processors).
• Device details, including the condition and declared issues at the time of pickup.

b. Non-Personal Information:

• Browser and device information (e.g., IP address, operating system, and browser type).
• Usage data, including time spent on our platform, pages visited, and interactions with our services.

2. How We Use Your Information

We use your information to:

• Provide and improve our services, including pickup, repair, and delivery of devices.
• Process payments and refunds.
• Communicate with you about your orders, updates, and promotional offers.
• Ensure compliance with legal and regulatory requirements.

3. Sharing of Information

We may share your information with:

• Service Providers: Repair technicians and delivery drivers contracted to fulfill your service requests.
• Third-Party Payment Processors: To securely process payments.
• Legal Authorities: If required by law or to protect our rights and property.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to ensure its security, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information as long as necessary to provide our services and comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

6. Your Rights

Under UK data protection laws, including the UK GDPR and Data Protection Act 2018, you have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for processing your information.
• Object to direct marketing.
• Request data portability.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. International Data Transfers

As a UK-based business, your information may be processed in the United Kingdom. If data is transferred outside the UK, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) where applicable.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Egbami
Manchester, United Kingdom
Email: info@egbami.com

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.